Delivery and Return
How much does delivery cost?
We have free shipping on all purchases over DKK 500.
When will I receive my order?
All Danish orders are delivered within 2-3 working days. Foreign orders are delivered within 5-7 working days.
Are there free returns?
Yes, we always offer a free 30-day return from the day you receive the package or the day the package is ready for collection in your parcel shop.
Please note that free returns are only in Denmark. Returns for customers outside Denmark are at the customer's own expense.
How do I return my order?
It is easy and fast to return your goods. Simply print a return label via this link and attach it to your package. Then you are ready to hand in the parcel at the nearest GLS parcel shop - always remember to receive a receipt when you hand in the parcel.
You are always welcome to contact our customer service at return@appearance.dk or on phone +45 50764339 if you have any questions about returns or exchanges.
Payment method
What can I pay with?
We can accept the following payment methods:
- Dankort
- We saw
- MasterCard
- Visa Electron
- Any-Day
- Mobile Pay
The money is deducted from your account when your package has been dispatched from our warehouse. All prices include VAT.
Size
How do I find my size?
You will find a size guide on each individual product page.
If you are still in doubt about your size, you are more than welcome to contact our customer service at kundeservice@appearance.dk or on 50764339, where we will help you with personal guidance.
Contact
Customer service
Customer service@appearance.dk
PR, Press & Influencer
Contact Aleksander Krejsager by email: ak@appearance.dk
B2B & Retail
Contact Christian Poulsen by email: cp@appearance.dk