Delivery and Return
How much does delivery cost?
We have free shipping on all purchases over DKK 500.
When will I receive my order?
All Danish orders are delivered within 2-3 working days. Foreign orders are delivered within 5-7 working days.
How do I return my order?
Our return policy for outside Denmark, is that the customers handle and pay the return by themselves. But we can also help you with sending you a shipping label for the return and then we just deduct the cost in your refund.
You are always welcome to contact our customer service at return@appearance.dk or on phone +45 42487448 if you have any questions about returns or exchanges.
You are responsible for ensuring that your return package is packed properly, and that it is delivered correctly to a UPS package shop and can subsequently present documentation for delivery in the form of a receipt and tracking number.
Payment method
What can I pay with?
We can accept the following payment methods:
- Dankort
- We saw
- MasterCard
- Visa Electron
- Any-Day
- Mobile Pay
The money is deducted from your account when your package has been dispatched from our warehouse. All prices include VAT.
Size
How do I find my size?
You will find a size guide on each individual product page.
If you are still in doubt about your size, you are more than welcome to contact our customer service at kundeservice@appearance.dk or on 50764339, where we will help you with personal guidance.
Contact
Customer service
Customer service@appearance.dk
PR, Press & Influencer
Contact Aleksander Krejsager by email: ak@appearance.dk
B2B & Retail
Contact Christian Poulsen by email: cp@appearance.dk