Delivery and Return

What does delivery cost?

We have free shipping on all purchases over DKK 500.

When will I receive my order?

All orders are delivered within 2-3 business days.

Is there a free return?

Yes, we always offer free 30 days return from the day you receive the package or the day the package is ready for collection in your parcel shop. Please note that the free return package is only in Denmark.

How do I return my order?

Answer It is easy and fast to return your goods. Simply print a return label via this link and put it on your package. Then you are ready to hand in the package in the nearest GLS parcel shop - always remember to receive a receipt when you hand in the package.

You are always welcome to contact our customer service at return@appearance.dk or by phone +45 50764339 if you have questions about return or exchange.

Payment method

What can I pay with?

We can accept the following payment methods:


- Dankort
- Visa
- MasterCard
- Visa Electron
- Mobile Pay

The money will be deducted from your account once your package has been shipped from our warehouse. All prices include VAT.

Size

How do I find my size?

You will find a size guide on each individual product page.

If you are still in doubt about your size, you are more than welcome to contact our customer service at kundeservice@appearance.dk or at 50764339, where we will help you with personal guidance.

Contact

Customer service

Kundeservice@appearance.dk

PR, Press & Influencer

Contact Aleksander Krejsager by email: ak@appearance.dk

B2B & Retail

Contact Christian Poulsen by email: cp@appearance.dk