The Purchase Act's defect rules apply to goods purchases.
When you shop with us as a consumer, you have the right to complain for 24 months.
If your complaint is justified, this means that you can either have the item repaired,
exchanged, the money back or a reduction in the price, depending on the specific situation. You must advertise within a "reasonable time" after you have discovered the error. If you make a complaint within two months after the fault is discovered, the complaint will always be timely.
If the complaint is justified, we will refund your (reasonable) shipping costs. The item must always be sent back in proper packaging, and remember to get a receipt for sending so that we can refund your shipping costs.
If you want to advertise a product, you must contact our customer service at firstname.lastname@example.org, and send pictures that clearly show what you are advertising about.
If you want to return in connection with a complaint, please send an email to our customer service at email@example.com
We neither accept parcels without distribution nor parcels sent by cash on delivery.