GENERAL INFORMATION

Appearance A/S
CVR: DK34458561
Hyldegårdsvej 34, 2920 Charlottenlund
info@appearance.dk
+45 50764339

Payment

Appearance accepts payment with VISA-Dankort, all VISA payment cards, all Mastercard payment cards, MobilePay. Payment will only be deducted from your account when the item is shipped.
All amounts are in DKK. Danish kroner and is incl. VAT.
Appearance uses an approved payment server that encrypts all your card information using SSL (Secure Socket Layer) protocol. This means that your information cannot be read..

Delivery

Appearance’s packages will be shipped the same day (if the order is received before 12.00 on a weekday). Packages are delivered under normal circumstances within 1-2 business days.
Packages in Denmark are sent with GLS.
Please note if any other delivery times appear under the selected product, as there may be longer delivery times of e.g. preorders.

Right of Complaint

The Purchase Act's defect rules apply to purchases of goods.

When you shop with us as a consumer, you have a right to make a complaint for 24 months.
If your complaint is justified, it means that you can either have the item repaired, exchanged, the money back or a reduction in the price, depending on the specific situation. You must complain within a "reasonable time" after you have discovered the error. If you complain within two months after the error is discovered, the complaint will always be timely.

If the complaint is justified, we will refund your (reasonable) shipping costs. The item must always be sent back in proper packaging, and remember to get a receipt for shipment so we can refund your shipping costs.

If you want to complain regarding a product, you have to contact our customer service at info@appearance.dk, and send pictures that clearly show what the complain regards.

The return has to be sent to:

Appearance A/S
Hyldegårdsvej 34
2920 Charlottenlund

Exchange of a product

It is easy and fast to exchange your goods with these 4 steps:

1. Contact us at info@appearance.dk. You will now receive a return label per. mail.
2. Pack your goods securely. Make sure the products are folded as when you received it. Please note that we reserve the right to refund a small amount corresponding to the condition of the products if the above is not complied with.
3. Attach the return label to the largest surface of the package so that it is visible and easy to read. (Note that your return label is unique and can only be used once - contact us if you have any problems).
4. Deliver the package to your nearest GLS parcel shop.

Note that it is free to exchange the item for another, but that it can only be exchanged for products with a cheaper or similar price.

Return of a product

It is easy and fast to return your goods with these 4 steps:

1. Contact us at info@appearance.dk and explain which products are to be returned and what they are to be exchanged for. You will now receive a return label.
2. Pack your goods and the return form securely. Make sure the products are folded as when you received them. Please note that we reserve the right to refund a small amount corresponding to the condition of the products if the above is not complied with.
3. Attach the return label to the largest surface of the package so that it is visible and easy to read. (Note that your return label is unique and can only be used once - contact us if you have any problems).
4. Deliver the package to your nearest GLS parcel shop.

You are responsible for ensuring that your return package is packed properly, and that it is handed in correctly in a GLS parcel shop and can subsequently present documentation for delivery in the form of a receipt and tracking number.

Right of withdrawal

There is a 30-day full right of withdrawal / right of return on unused items purchased in our Webshop.

The cancellation period expires 30 days after the day you received your item. If you have ordered several different items in one order, but they are delivered individually, the deadline runs from the day you receive the last item. If you send on your own and at your own expense, you must contact us by mail within the 30 days. If you receive a defective product, you must notify us within 14 days of receiving the product.

There is a 14-day full right of withdrawal / return right on unused items purchased in our Webshop at a discount.

The notice must be given per. mail to info@appearance.dk. In the notice, you must make it clear to us that you wish to exercise your right of withdrawal.

Withdrawal a part of the purchase

If you have purchased several items from us, you have the option of sending one or more items back, even if they were purchased in one order.

The condition of the products you wish to return

You are only liable for any deterioration in the value of the product, which is due to handling other than what is necessary to determine the item's nature, properties and the way it works. In other words - you can try the item in the same way as if you tried it in a physical store.

If the item has been tried in addition to what has been described above, we consider it used, which means that upon cancellation of the purchase, you will only receive part or none of the purchase amount back, depending on the item's commercial value.

To receive the full purchase amount back, the same applies as for purchases in a physical store. You may try the product, but not take it into actual use.

Refund of the purchase amount

If you regret your purchase, you will get your money back. If the item is impaired, we will deduct the amount you are liable for.
We will refund all payments received from you, including delivery costs (but not extra delivery costs in cases where you have chosen a different form of delivery than the cheapest standard delivery we offer), no later than 14 days from the day we receive your return.

We will refund the money with the same means of payment that you used at the time of purchase, unless otherwise agreed.

We can withhold payment until we have received the item, unless you send us documentation that the return has arrived with us.

Privacy Policy

By using appearance.dk, you accept that we process your personal information in accordance with our data policy, which appears from the following link https://appearance.dk/pages/persondata-og-cookiepolitik. We are aware of the need for appropriate protection and proper processing of your personal information.

Discount codes

Received discount codes cannot be combined with other codes or discounts unless stated.

Personal information

Personal information covers all information that can be used to identify a person, including, but not limited to, first and last name, age, gender, home or other physical address, email address or other contact information, whether related to the person's private residence or place of work. What personal information do we collect and process? As a general rule, you can access the Website without telling us who you are or providing personal information about yourself. However, Appearance needs certain personal information in order to shop at our webshop and send you news and others services for you. The company collects only the personal information needed.

We need the following information when you shop at our webshop:
Name, address, tel. No. and email address.

The company does not collect personally identifiable information about you from third parties and does not store information about means of payment, eg card numbers on payment cards, bank account numbers or the like.

Who do we disclose personal information to?

Personal information submitted by Appearance A/S is only passed on to:
• the company's internal departments
• selected and trusted third parties who may use your personal information to provide goods or services that you have ordered
• business partners for the purpose of registering and maintaining your user account.
In order to further develop and improve appearance.dk, we keep statistics on how you use the website.
The personal information is registered with Appearance A/S and stored for five years, after which the information is deleted.
We only work with data processors in the EU or in countries that can provide your information with adequate protection.

As registered with Appearance A/S, you always have the right to send us yours
objections to the registration. You also have the right to insight into what information is registered about you. You have these rights under the Personal Data Act. Inquiries in this connection are sent to: info@appearance.dk

Cookies

The website uses "cookies", which is a text file that is stored on your computer, mobile etc. similarly for the purpose of recognizing it, remembering settings, performing statistics and targeting ads. Cookies cannot contain malicious code such as virus.

The terms were last updated on March 23, 2019.