Delivery and return
Delivery
Appearance's packages are dispatched the same day (if the order is placed before 2pm on a weekday). Packages are delivered under normal circumstances within 1-2 working days.
Parcels in Denmark are sent with UPS.
Please note if any other delivery times appear under the selected product, as there may be longer delivery times of e.g. preorders.
Return of an item
Appearance gladly accepts returns, but no later than 30 days from the date of receipt. Items should be returned new and unused.
If you are a customer shopping from outside of Denmark, returns must be handled at your own expense. Please note that we do not accept packages sent as cash or collect on delivery.
Please send the return package to the following address:
Appearance A/S
Hyldegårdsvej 34
2920 Charlottenlund
Denmark
You are always welcome to contact our customer service at return@appearance.dk or on phone +45 50764339 if you have any questions about returns or exchanges.
You are responsible for ensuring that your return package is packed properly, and that it is delivered correctly to a GLS parcel shop and can subsequently present documentation for delivery in the form of a receipt and tracking number.
Right of withdrawal
There is a 30-day full right of cancellation/return on unused goods purchased on our Webshop and in store.
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