Delivery of your order
Packages are dispatched the same day (if the order is placed before 2pm on a weekday). Packages are delivered under normal circumstances within 1-2 working days.
Parcels in Denmark are sent with GLS.
Please note if any other delivery times appear under the selected product, as there may be longer delivery times of e.g. preorders.
Pick up your order in our store
It is possible to pick up your order in our store. If you have chosen to collect your order in our store, the order will be ready for collection max. 2 hours after the order is confirmed within normal opening hours.
Opening hours in the store
Mon-Fri: 11am-5.30pm
Sat: 10-15
Return of an item
Our return policy for outside Denmark, is that the customers handle and pay the return by themselves. But we can also help you with sending you a shipping label for the return and then we just deduct the cost in your refund.
You are always welcome to contact our customer service at return@appearance.dk or on phone +45 42487448 if you have any questions about returns or exchanges.
You are responsible for ensuring that your return package is packed properly, and that it is delivered correctly to a GLS package shop and can subsequently present documentation for delivery in the form of a receipt and tracking number.
Right of withdrawal
There is a 30-day full right of cancellation/return on unused goods purchased on our webshop and in our store.